After payment is received, we will process and send your order. Orders placed after 1 PM are processed the next business day. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Generally, regular shipping takes 1-3 days to arrive after order is shipped. You may also choose express 1 day shipping for your order to arrive on the next business day. Note that not all delivery address have express shipping option.
We’re sorry you didn’t love your products. Please reach out to firstname.lastname@example.org or WA +6281315463004 with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
All returns must be processed within 7 days of receiving the order. Order # must be provided to place a return. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at email@example.com or WA +6281315463004 and we’ll help you place the return.
We accept Visa/Mastercard/JCB; ATM/Bank Transfer; GoPay/OVO/ShopeePay/Dana; Akulaku; or offline at Alfa Group outlets (Alfamart/Alfamidi/Dan+Dan.) For bank transfers, once you have made a payment, your order will be automatically processed.
Please email us at firstname.lastname@example.org or WA +6281315463004 as soon as possible if you would like to cancel or change your order. Our fulfilment center processes orders quickly, but we’ll do our best to process your request.