RETURN & REFUND POLICY

RETURN AND REFUND POLICY

Your beauty routine deserves nothing less than the best. We want you to feel completely confident in every piece you bring home, so if something isn’t the right fit, you have 14 days from delivery to request a return.

To ensure a smooth process, please make sure your return meets the following conditions:

• Items must be in the exact same condition that you received them: unworn and unused
• Items must be returned in their original packaging.
• A valid receipt or proof of purchase must be provided for a return to be accepted.

HOW TO REQUEST A RETURN

Please fill out the Returns & Exchanges Form below. 

If your return is accepted, we will provide you with a return shipping label, along with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at hello@aerisbeaute.com.

DAMAGES AND ISSUES Please inspect your order upon reception. We ask that you contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right for you as quickly as possible.

EXCHANGES The fastest way to ensure you get exactly what you want is to return the item you currently have. Once your return is accepted and processed, you can make a separate purchase for the new item.

REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, we will refund your purchase in form of store credit
• Please remember it can take about 2-3 days for you to see your store credit balance