Privacy policy

Privacy Policy


Your Privacy

Thank you for shopping at aerisbeaute.com. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.


Collected Information

Aerisbeaute.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer as well as to determine what offers, promotions or information to send to you.

AerisBeaute.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the Shop Machete corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards.





RETURN AND REFUND POLICY

Your beauty routine deserves nothing less than the best. We want you to feel completely confident in every piece you bring home, so if something isn’t the right fit, you have 14 days from delivery to request a return.

To ensure a smooth process, please make sure your return meets the following conditions:

  • Items must be in the exact same condition that you received them: unworn and unused
  • Items must be returned in their original packaging.
  • A valid receipt or proof of purchase must be provided for a return to be accepted.

HOW TO REQUEST A RETURN

Please fill out the Returns & Exchanges Form below. 

If your return is accepted, we will provide you with a return shipping label, along with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at hello@aerisbeaute.com.

DAMAGES AND ISSUES Please inspect your order upon reception. We ask that you contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right for you as quickly as possible.

EXCHANGES The fastest way to ensure you get exactly what you want is to return the item you currently have. Once your return is accepted and processed, you can make a separate purchase for the new item.

REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, we will refund your purchase in form of store credit
  • Please remember it can take about 2-3 days for you to see your store credit balance
 RETURN & REFUND FORM